From Data to Trust: Keolis’ People-centered Approach to Operational Excellence
This article was originally featured in MassTransit Magazine, written by Brad Thomas.
In the transit industry, we often view operational excellence through the lens of efficiency, data and metrics. It doesn’t stop there, though—true operational success hinges on a people-centered approach to leadership. Transit systems operate for millions of passengers every day not just because of the physical systems in place, but because of the people who drive service forward and maintain those operations daily.